Hadley-Clarke Mortgages are an appointed representative of Primis Mortgage Network, a trading name of First Complete. First Complete is authorised and regulated by the Financial Conduct Authority.

We are committed to providing a professional service to all our customers. If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place:

You can make a complaint by any reasonable means including telephone, letter, or email. Our contact information is as follows:
• Write to: Hadley-Clarke Mortgages, 7 Loop Road, Mangotsfield, Bristol, BS16 9QS
• Telephone: 07748 800587
• Email:

If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
• Write to – PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.
• Telephone: 0121 767 1139
• Email:

You can also complain via their website:
The same section of the website contains more information about PRIMIS’ role in complaints handling
and about how Appointed Representative relationships work.


Let us know if you need any extra help or support.

We are committed to providing a complaints service that is accessible to all our customers.

If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.